Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration West Hills respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or call us for water damage restoration services in West Hills, California. We keep this simple so you know exactly what to expect.

Information We Collect

When you contact us, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you are dealing with.

We also collect basic technical information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. This helps us understand how people find and use our website.

How We Use Information

We use your contact information to respond to your request, schedule an inspection, provide a quote, and keep you updated on your restoration project. If you call us at (833) 321-7153, we use your number to reach you about your service.

We use website usage data to improve our site, make it easier to find our services, and understand which pages are most helpful to visitors. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking tools to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help the site work better for you.

You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at (833) 321-7153 for help.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect anonymous data about page views, clicks, and traffic sources. They do not identify you personally.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers only receive the information needed to perform their specific task and are required to protect it.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only when necessary to run our business and serve you.

We may share information with trusted service providers who help us with website hosting, analytics, scheduling, or payment processing. We may also disclose information if required by law, to protect our rights, or in connection with a business transfer. In every case, we share only what is needed and require those parties to keep it confidential.

Data Retention

We keep your personal information only as long as needed to provide our services, meet legal and tax requirements, and resolve any issues that may come up after your project is complete.

When your information is no longer needed, we delete it or remove anything that identifies you. If you ask us to delete your data, we will do so unless we are required by law to keep it.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to your data, and routine security checks.

No method of sending information over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please call us at (833) 321-7153.

User Rights

You have the right to ask us what personal information we have about you, to correct any mistakes, and to request that we delete it. You can also ask us to stop sending you marketing messages at any time.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell your personal information.

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond within the time required by law.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.

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